Re: Problem management
Sue M. Thelen (THELENS@mail.firn.edu)
Wed, 17 Jan 1996 22:12:16 EST
At my school, Reddick-Collier Elementary in Reddick, Florida where I am the
Technology Resource teacher, problems with our Novell LAN are handled on a
first-come first-served basis. Teachers either email me with the problem
or catch me on the sidewalk. When I have information for the good of the
group, I either email everyone or take some time at a faculty meeting. I
also make plans to attend grade level meeting to discuss things pertaining
to specific groups only. Individual teachers often times will ask me to
come to their room during their break time for some individual training or
tutoring. I feel this procedure has worked pretty well. There are always
those problems that seem to get shoved to the back burner, but I'm honest
with the teachers when I can't solve quirks either because of my lack of
knowledge or inability to find help elsewhere. Funding for my position was
an in-house decision, no support from the county. It was a VERY
controversial position among my faculty because it meant taking a unit from
the classroom. However, quite a few teachers who voted against creating my
position have made public statements that they are EXTREMELY grateful they
were out voted! We now lobby other schools who either have a LAN or are in
the process of getting one that funding the position is vital to the
success of the LAN.
Sue Thelen
THELENS@mail.firn.edu