City University of New York - Graduate Center
IT Assistant, Level 2 – Macaulay Honors College
Institution Type: | College / University |
Location: | New York, United States |
Position: | Other Professional |
MACAULAY
HONORS COLLEGE AT CUNY
35 West 67th St. New York, New York 10023 212 729-2900 f: 212 580-8130
Position Title: IT Assistant, Level 2 – Macaulay Honors College
Job ID: 14307
Location: Graduate Center
Compensation: Commensurate with Experience
Closing Date: February 12, 2016
CAMPUS SPECIFIC INFORMATION:
Inaugurated in the Fall of 2001, Macaulay Honors College (MHC) is dedicated to providing outstanding educational opportunities for academically gifted students from the five boroughs of New York City and beyond. The Honors College program includes generous financial support for students who are designated University Scholars upon admission. In addition, the Honors College offers its students unique interdisciplinary seminars focusing on New York City, access to instructional technology, dedicated mentors and advisors, internships, study abroad experiences and a Cultural Passport that provides entrée to the vast cultural resources of New York City. The Honors College operates in consortium on eight CUNY campuses: Baruch College, Brooklyn College, City College, Hunter College, John Jay College, Lehman College, Queens College, and the College of Staten Island. Currently, Macaulay enrolls approximately 2,032 University Scholars on all eight campuses.
Reporting to the Associate Dean of Teaching, Learning and Technology and working in collaboration with members of the IT Department, the IT Assistant, Level 2 will provide hardware and software support to the faculty, staff, and students of the William E. Macaulay Honors College. The IT Assistant, Level 2 will assist the Systems and Network Manager and IT Department in maintenance, implementation, troubleshooting and end-user support for server and desktop applications, as well as multimedia and IP telephony systems.
Duties include but are not limited to:
- Provide first-response helpdesk and technical support for end users with their Mac OS X desktops and laptops, Apple iPhones and iPads, and Android devices;
- Assist the Systems and Network Manager as required;
- Troubleshoot, repair and replace electronic equipment including hard drives, printers, video and audio hardware;
- Wireless network assistance;
- Assist in planning, analyzing and maintaining: Mac OS X, Linux and Windows servers; Mac OS X Desktop Computers; Network Infrastructure; and Oracle/SQL database servers;
- Develop and maintain security procedures for software, networks and databases;
- Perform preventive routine maintenance and adjustments according to specified guidelines and procedures;
- Assist with the evaluation and interaction with vendors regarding AV and IT infrastructure;
- Perform other related duties as assigned.
GENERAL DUTIES:
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
Contract Title: IT Assistant
FLSA: Non-exempt
MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution
4. Demonstrated English Language proficiency
5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
A preferred candidate should have:
- Excellent communication, writing, and customer service skills
- Experience with Macintosh hardware and software
- Networking (wireless and wired) support experience
- Knowledge of server and desktop software (Mac OS X, Windows, Linux, PHP, SQL, Apache)
- Experience with higher education IT Support
- Experience in server virtualization (VMware), servers and storage (HP ProLiant), switches and routers (Cisco), Active Directory, DNS, DHCP, VPN, and TCP/IP stack
- Experience with messaging systems (Exchange 2007 and 2010, Google Apps)
- Experience with content management systems (WordPress)
Contact: |
HOW TO APPLY: https://home.cunyfirst.cuny.edu/psp/cnyepprd/GUEST/HRMS/c/HRS_HRAM.HRS_CE.GBL?FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath%25252cIsFolder Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and 3 professional references (name, title, organization, and contact information) by the closing date. OR Go to http://cuny.jobs/ and search for Job ID 14307 |
Website: | https://home.cunyfirst.cuny.edu/psp/cnyepprd/GUEST/HRMS/c/HRS_HRAM.HRS_CE.GBL?FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath%25252cIsFolder |
Primary Category: | None |
Secondary Categories: | None |
Posting Date: | 01/14/2016 |
Closing Date | 04/13/2016 |