Borough of Manhattan Community College, Student Affairs
CUNY BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Institution Type: | Other |
Location: | New York, United States |
Position: | Administrator |
BOROUGH OF MANHATTAN COMMUNITY COLLEGE/CUNY
JOIN THE PREMIER URBAN COMMUNITY COLLEGE IN THE NATION
Please see our Website for a detailed description: www.bmcc.cuny.edu/jobs
Hobsons Communication Manager (Student Life Manager) – Job ID #10587
Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population. Evaluates student needs and trends to develop a range of student services. Develops and administers specific programs and general activities in support of student needs. Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities. Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues. Manages staff, fiscal resources, and facilities supporting student affairs activities. Performs related duties as assigned.
CAMPUS SPECIFIC INFORMATION
The University has purchased the Hobsons Retain which is a software platform that allows support and communication to enrolled students. Hobsons Retain streamlines support and communication between students, faculty, and staff to enhance student retention efforts. This position will interact with the college community in order to effectively execute the features of this product to communicate with the over 24,000 registered students. Hobsons Retain will require daily, weekly, and monthly updates to all of the data that has been entered into the system in order to accurately monitor the student communications. Some of the features of Hobsons Retain will create targeted communications to students to provide information about specific services and resources; serve as a complement to Hobson's Connect software used by the Admissions Office to communicate to incoming students during pre-enrollment; include features such as referral tools, alert mechanisms, and data reporting; and offer the capability to create student VIP pages that allow students to create a self-designed log-on page to connect them to self-selected areas of interest.
The Hobsons Communications Manager will report to the Vice President or Dean of Student Affairs or designee. This person will:
Develop and implement strategies to use Hobson's Retain and Connect and other program features to assist the college in streamlining our communication between and among students, faculty, and staff with the goal of increasing student retention. Participate in campus-wide retention and persistence outreach and activities. Oversee daily, weekly, and monthly updates to all of the data that has been entered into the system in order to accurately monitor and assist the at risk student population. Interact with the college community to effectively execute the features of this product. Coordinate and streamline all hard-copy, electronic, and social media student-focused communications and materials for the Division of Student Affairs. Provide assistance with major college-wide events such as commencement, orientation, registration, and honors convocation.
QUALIFICATIONS:
MINIMUM QUALIFICATIONS:
Bachelor's degree and six years related experience required.
OTHER QUALIFICATIONS
Master's degree in student personnel administration, higher education, communication, or a related field highly preferred. Experience with working knowledge of current higher education practice, theory, and research. Knowledge of best practices in student success program implementation with an emphasis on research assessment, and data-informed decision making. Successful implementation of student programs for a diverse student population, and evidence of successful collaborations. Must possess strong oral communication and interpersonal skills with attention to detail and proven leadership. Willingness to work evening hours and weekends as necessary. Be a dynamic individual who can work independently and under general supervision to provide courteous and accurate customer service to all students, visitors, and campus community. Be or have been involved in professional associations. Proficiency in Microsoft Office Suite and student communication software and/or programs.
SALARY: $55,602 - $74,133
Closing Date: 6/2/14.
How to apply: www.cuny.edu/employment.html
Click on Search Job Listings.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION/AMERICAN DISABILITY ACT EMPLOYER/IRCA VERIFICATION REQUIRED-NO PHONE CALLS, PLEASE
Contact: |
How to apply: www.cuny.edu/employment.html Click on Search Job Listings. |
Website: | None |
Primary Category: | None |
Secondary Categories: | None |
Posting Date: | 05/13/2014 |
Closing Date | 08/11/2014 |