Governments across the world face an increasing range of problems, not least the need to be accessible anytime, anywhere, by anyone. As citizens become more computer literate, so their expectations of public service provision rise and demands for e-Government grow. It is more and more common in the so called “developed” nations to be able to access a wide range of facilities from registrations of births and deaths to registrations of cars without having to leave your desk, but the success of these encounters varies greatly.
Alongside the rise in e-Government provision comes a greater interest in the study of e-Government, from both a practical and a theoretical point of view. As controversy rages around issues such as e-Voting and identity cards, so academics and practitioners pick up the gauntlet of supporting or attacking these issues. Service providers too have their opinions to share. Much time and money is being spent in considering the best way forward and in examining what has been done well and what lessons can be learnt when things go wrong. This conference aims to bring evidence of the research being undertaken across the globe to the attention of co-workers and the wider community for the purposes of helping practitioners find ways to put research into practice, and for researchers to gain an understanding of additional real-world problems.
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