Summary
The Internet has quickly moved from a marketing tool in which businesses and organizations promote sales and awareness, to a core element of any information system architecture. The advent of the Internet as a fundamental infrastructure for the delivery of advanced business systems has opened up a wide range of questions for the design and development of such systems. Internet-Based Organizational Memory and Knowledge Management provides a multidisciplinary view of the wide range of ideas on innovative Internet information systems as they related to organizational memory and knowledge. Using the Internet as the primary architectural base, this book presents results and challenges of Internet-based knowledge management systems.

Table of Contents
Preface
1. On Knowledge Management in the Internet Age
2. Internet Enabled Corporate Knowledge Sharing and Utilization
3. Essential Factors in Knowledge Management with COTS Products
4. The Challenge of Customer Service: Managing Heterogeneous Knowledge
5. Semi-Structured Data Extraction from Heterogeneous Sources
6. Adding Knowledge to Accounting Systems for Virtual Enterprise
7. Concept Indexes: Sharing Knowledge from Documents
8. Facilitating Knowledge Transfer in an R and D Environment: A Case Study
9. On Knowledge Management: A Field Study
10. The Challenges of Inter-organizational Management: An Emerging Issue in the Virtual Organization
11. Managing Knowledge in an ERP Enabled Virtual Organization
About the Authors
Index

The preface and first chapter can be viewed online at: http://www.idea-group.com/Internet_Based_Organizational_Memory_and_Knowledge_Management.htm